Account Executive at Auctus Recruitment

This is an opportunity to join a busy sales team selling branded promotional merchandise where you'll deliver great customer service while converting enquiries into profitable orders. ## About the Role You'll handle inbound customer enquiries by phone and email, advise clients on products and branding methods, prepare accurate quotes and visuals, and manage orders end-to-end in Monolith. You will coordinate with internal teams and suppliers to achieve right-first-time delivery and drive repeat business. ## Key Responsibilities - Respond to enquiries and provide professional, timely service across phone and email, meeting SLA targets (response/quote turnaround within 1 business hour). - Produce accurate quotes, visuals and proofs; manage amendments and approvals. - Convert quotes into profitable orders and proactively upsell or cross-sell where appropriate. - Manage orders through Monolith, liaise with suppliers and production teams to ensure correct specs, colours and delivery. - Maintain clear documentation and hygiene in the CRM and inbox; chase quotes, proofs and payments proactively. - Monitor and report on KPIs such as conversion rate, average margin, proof approval cycle time and problem-job rates. - Take ownership of enquiries from first contact to completion and follow handover/cover processes. ## What You'll Bring - Customer service and/or inside sales experience. - Clear written and verbal communication and a confident phone manner. - Strong attention to detail and good time-management across multiple deadlines. - Numeracy for margins, VAT and tiered pricing. - Proficiency with Outlook and Excel/Google Sheets and willingness to learn a bespoke system (Monolith). ## Nice to Have - Experience in promotional merchandise, print or apparel decoration. - Familiarity with branding methods (screen print, foil, transfer, laser, embroidery, digital print, embossing/debossing). - Basic artwork handling skills in Illustrator, CorelDRAW, Canva or equivalent. ## What's On Offer - Starting salary: £28,000 per annum. - A role with measurable KPIs and clear opportunities to impact margin and customer satisfaction. - A collaborative team environment with scope to suggest process improvements and develop your sales skillset. We are an equal opportunity employer committed to diversity and inclusion.